Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
www.redbow.com.my offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
2. Invoice / Cheque / Offline Bank Transfer
Bank : CIMB Bank
Bank Account : 8007805694
Account Name : The Red Bow Boutique
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : [email protected]
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.
Q. How long does the delivery usually takes?
Ready Stock items:
For all orders placed before 11am, we will process your order and will be shipped out either the same day or the next working day.
If your order consist of Ready Stock and Pre Order items, we will wait and ship the Ready Stock together with the Pre Order items, unless the buyer request to send the Ready Stock first, additional shipping fee are to be beared by the buyer.
Stocks are estimated to reach us in 2-4 weeks. We will send out the parcel after in house QC.
The estimated time frame do not anticipate risk of delay custom clearance, logistic congestion, bad weather etc.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.